It may be an authentication token or something going stale. To O365, both should appear as the same external IP. I'm not even sure why considering we use an AP and both are behind the same NAT. If users switch between LAN and Wifi, Teams and other Office 365 cloud properties will think you're working on a new copy and O365 won't let you save over the one YOU opened because your system is now at a different IP address.I've run into a few issues that may be related to what you're seeing: The document will save when you exit Word (or Excel). This is very disconcerting if you're used to Saving, but you WILL see an AutoSave option in the upper left. This is really killing productivity, morale, and confidence in the Microsoft products.įor the record, if you've opened a Word/Excel doc from O365 cloud storage (Teams, OneDrive, Microsoft SharePoint Server 2016), you will find there is no Save button in the Desktop O365 apps. There is nothing relevant in "Recover Unsaved Workbooks/Documents".
They look in version history and see that the document was last edited/saved before they even opened the document.They re-open the document and find that their changes were never saved.They receive no warnings or errors about being disconnected, needing authentication, etc.(users have repeatedly emphasized that they are clicking save multiple times) If they have the Office 2016 applications, I don't think they have autosave, but they frequently click save while working, andagain while exiting. If they have Office 365 desktop applications installed the AutoSave feature is enabled and there are no indications of issues.It opens fine and they proceed to edit it (sometimes working on it for hours at a time).They then opt to open the document in Desktop Word/Excel.End user navigates to and opens a document in Teams, SharePoint, or OneDrive.This happens in multiple scenarios, but here is one example: People end up losing an entire day of work because of this. A growing number of our users are having problems with the Office desktop applications not properly saving files online even though there is no indication in the application that there was a problem. We use Microsoft Teams, Office 365 SharePoint, and OneDrive for Business to store and collaborate on documents.